Returns and Refunds Policy

At LetsPet, we strive to ensure your satisfaction with every aspect of our service. If for any reason you are not entirely happy with your subscription, we offer a transparent returns and refunds policy to address your concerns.

Subscription Cancellation and Refunds:

• You have the right to cancel your subscription at any time, for any reason, within 30 days of your next renewal date.
• To request a cancellation and refund, please contact our customer support team at +91-9019074070/care@letspet.in with your subscription details.
• Refunds will be processed back to the bank account within 5 business days upon approval of your cancellation request.

Conditions for Refunds:

• Refunds will only be issued for cancellations made within the 30-day period from the renewal date.
• Subscription fees paid for any additional services or features beyond the basic subscription are non-refundable.
• Refunds will not be granted for cancellations made after the previous 30-day period has elapsed.

Exchanges and Replacements:

• As our service primarily involves digital subscriptions, exchanges or replacements are not applicable.
• In the event of technical issues or dissatisfaction with the service, please reach out to our customer support team for assistance and troubleshooting.

Policy Updates:

• LetsPet reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice.
• Any changes to the policy will be effective immediately upon posting on our website.